Job Opportunities

Customer Service Administrator

Campus Employment | Presbyterian Church in America

Covenant Theological Seminary
-
St. Louis, MO 63141
https://www.covenantseminary.edu/

 

Part-Time

Posted: Jun 24, 2022

Application Deadline: Aug 31, 2022

Description


Employment Opportunity: Customer Service Administrator

Classification: Part-Time Non-Exempt

Effective Date: July 1, 2022

Supervisor: Controller

The One-Stop Office at Covenant Seminary is seeking applications for a position of Customer Service Administrator. This is a part-time position, primarily serving the business office with customer service provided on behalf of the other offices in One-Stop. We value team cooperation, commitment to excellent work, and dedication to the Seminary’s mission of training pastors and leaders for Christ’s church and Kingdom. Salary for the is commensurate with experience.


One-Stop and Business Office Goals and Responsibilities:

·       To create, develop, and refine processes on an on-going basis that financially and physically enable the overall mission and goals of the institution.

·       Offer a high level of support services which model a grace-reflecting community through policy, procedures, and personnel.

·       Encourage and fulfill operational best practices for the Seminary through the use of technology, process efficiencies, customer service, and staff development.

·       Continually partner, with a service-to-others ethos, with the broader community on identified priorities and strategic goals to achieve institution-wide excellence.

·       Support financial reporting in accordance with generally accepted accounting principles for not-for-profit entities according to the standards of the financial accounting standards board (FASB).


Position Responsibilities:

The Customer Service Administrator is responsible for assisting the Business Office in creating and maintaining accurate and timely financial records for the seminary while at the same time being the first customer service contact point for One-Stop, the area in which the Business Office is located. This position reports to the controller.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.     Monitor, track, record and reconcile staff expense reports and correct discrepancies.

2.     Bookkeeping and reconciliations for guest housing and housing deposits, working closely with the facilities department.

3.     Promptly and professionally receive calls, emails, and greet visitors, directing them appropriately. This will require a) becoming very familiar with MyCTS and Seminary website, taking initiative to answer questions where possible, b) helping to cover questions related to student billing, c) familiarity with and adherence to FERPA so that education verification questions can be answered

4.     Processing and reconciling Square card and cash receipts received through the Café, Library, etc. including counting cash on hand.

5.     Monitor Business office and One-Stop email inboxes and determining best course of action for correspondence received.

6.     Process and prepare accounting records including reconciliations.

7.     Establish records of accounts and input entries to proper accounts.

8.     Document and ensure proper keeping of financial records, making use of current technologies.

9.     Prepare forms and manuals for accounting and bookkeeping personnel.


Competencies:

1.     Financial Management.

2.     Ethical Conduct.

3.     Attention to Detail.

Customer Service Skill


Supervisory Responsibility - This role has no supervisory responsibilities.

Work Environment - This job operates in a clerical, office setting with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands - This is a largely sedentary role, however some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. 

Position Type and Expected Hours of Work - This is a part-time position. Typical work hours and days are Monday through Friday, 8:00 a.m. to 4:30 p.m. The part-time work hours are expected to be within that time frame and thus the employee is expected to be available during the “core” work hours.

Travel - No travel is expected for this position.


Salary: Hourly

Requirements


MINIMUM QUALIFICATIONS:

1.     Understanding accounting and bookkeeping – debits/credits, financial statements, reconciliations, etc.

2.     Proficiency in Microsoft Office Suite, particularly Excel™ and Word™


PREFERRED QUALIFICATIONS:

1.     Prior accounting/bookkeeping experience.


To Apply: Send resumes and cover letter to humanresources@covenantseminary.edu.


Covenant Theological Seminary does not discriminate on the basis of race, color, national origin, age, gender or disability in admission to or employment in its educational programs or activities except as required by the doctrinal standards of the Presbyterian Church in America (PCA).


How to Apply


Primary Contact: Meagan Buchholz

Email: humanresources@covenantseminary.edu

Phone: -