Description

Overview

Covenant Seminary’s IT Services Department seeks a full-time Technology Support Specialist. Reporting to the IT Director, this position will:

• Engage in the troubleshooting of technical issues, and coordinate with other ITS staff to assure an efficient and effective resolution to the user’s issue.
• Assist in the deployment, maintenance, and organization, of technology assets (e.g., computer workstations, desk phones, A/V equipment, printers, and peripherals).
• Provide A/V service and support for classroom technology systems, and special events.
• Provide customer service to the Seminary’s users by assisting with any issues involving computer hardware, software, or web applications.
• Provide support for occasional after-hours events (e.g., conferences, special events, weekend courses).
• Educate and train users on the use of Seminary technology.

Job Responsibilities

Technical

• Monitor and address Helpdesk requests during business hours.
• Create, assign appropriately, and resolve tickets as needed.
• Configure and install new computer systems, software, and equipment.
• Diagnose, maintain, and repair end-user equipment and peripherals.
• Manage inventory of assets, overseeing the provisioning of new technology, maintenance of current technology, and decommissioning of old technology.
• Maintain IT supply inventory.
• Manage additional IT systems as aptitude, capacity, and time allows.

Audio/Visual

• Provides support for A/V requests during business hours, and occasionally after-hours (as scheduled) for classes and events.
• Set up scheduling and verify recording of classes, events, etc. as needed.
• Familiarity with the installation, configuration, and maintenance of A/V systems and equipment.
• Familiarity/comfortability with running a sound board.
• Maintain A/V supply inventories.

Customer Service

• Provide a high level of customer service to users and parties connected to the institution.
• Respond in a timely manner to helpdesk requests and follow up with users to confirm resolution
• Perform new employee technology orientations.

Education and Training

• Document knowledgebase information and orient users toward self-service support.
• Develop, document, and maintain online course recording processes and procedures.
• Provide periodic training and educational opportunities for users.

Work Hours

• Most of this employee’s work will be performed during business hours (8 a.m. to 4:30 p.m., Monday – Friday). However, this employee will need to provide support for after-hours classes and events. Adjustments to work schedule will be made to accommodate these hours.
• A general expectation is that 75% of this employee’s time would be focused on general Helpdesk support and the other 25% would be focused on A/V support.

Requirements

How to Apply

To Apply: Send a resume and cover letter to tim.jackson@covenantseminary.edu by Friday, June 30, 2023.

Primary Contact: Tim Jackson

Email: tim.jackson@covenantseminary.edu

Phone: -

Apply Online: View