Description

Job title: Front Desk Associate

FLSA Status: Hourly, Non-Exempt Job Band: 4

Department: Operations

Reports to: Director, Building Operations and Events

Work Schedule and Hours:  Part-time, 20 hours per week, Monday through Friday from 7:00 AM to 11:00 AM, with the 

potential for additional daytime or weekend hours, based on operational needs. 

Salary range: $21/hr - $23.50/hr 

Your purpose starts here! By joining Redeemer East Side, you’ll help build a great city; bringing personal conversion, community formation, social justice, and cultural renewal to New York City and, through it, the world. We are FOR NYC; creating space for our community, where people’s questions are valued, and where our neighbors are known, loved, and cared for.

Position Summary

Redeemer East Side is seeking someone who thrives in the early hours and is friendly and punctual, to serve as the first point of contact for staff, visitors, and event clients at our E91st Street building. This role is essential in ensuring smooth morning operations and providing a welcoming and professional presence at the front desk. This role is essential in ensuring smooth morning operations and requires a dependable candidate who is ready to start the day promptly. The ideal candidate will be adaptable, proactive, and able to handle administrative, security, and guest service responsibilities with ease. This role requires strong organizational skills and the ability to interact professionally with a wide range of guests, vendors, and staff.

Key Responsibilities

Reception and Guest Services

• Greet all guests and visitors in a warm, professional, and friendly manner, setting a positive tone for the day.
• Ensure timely arrival and readiness to open the building each morning.
• Provide dependable and reliable coverage during scheduled shifts.
• Direct guests to their destinations and answer questions about the facility and scheduled events.
• Answer and manage phone calls, including screening and forwarding calls appropriately.
• Assist with setting up digital signage and flight boards for morning events and classes.
• Manage communications via walkie-talkies with on-site staff.
• Oversee morning check-ins for staff and guests, ensuring proper identification and clearance as well as an efficient and welcoming experience.

Security and Access Management

• Collaborate with the building operations team to maintain a secure environment, including monitoring entry points and upholding safety protocols.
• Report any security incidents or guest feedback to the appropriate management staff.
• Maintain a detailed understanding of the facility layout, policies, and security procedures to assist visitors effectively.

Administrative Support

• Receive, sort, and distribute morning deliveries and mail.
• Respond to emails and initial event space rental inquiries.
• Maintain and update front desk documents, including instruction manuals, contact lists, and policy documents.
• Ensure that lobby materials (brochures, information cards, etc.) are stocked and organized.
• Provide assistance during morning events, as needed.

Competencies Required

• Demonstrates high integrity and professionalism.
• Teachable and eager to learn new processes in a dynamic environment.
• Adaptable and flexible to meet evolving needs.
• Takes responsibility and ownership of assigned tasks.
• Self-motivated and driven to complete tasks efficiently.

Requirements

How to Apply

Please apply using this link:

https://eastside-redeemer.apscareerportal.com/j/02jsd4b

Primary Contact: 

Email: evelyn.burroughs@redeemer.com

Phone: -

Apply Online: View